YOUR QUESTIONS
FAQ
General Questions
What is RocketBox?
RocketBox is an AI-powered Kitchen Display System (KDS) designed to streamline restaurant operations. It helps kitchens manage orders from multiple channels, reduce wait times, and improve efficiency - all in real time.
How does RocketBox benefit my restaurant?
RocketBox speeds up food prep, reduces mistakes, and ensures a smoother workflow in your kitchen. With AI-driven order prioritisation, it helps you get food out faster while improving staff coordination and customer satisfaction.
Who is RocketBox for?
RocketBox is ideal for takeaway and delivery-focused restaurants that deal with high order volumes. Whether you're running a pizza shop, burger joint, or any fast-casual restaurant, RocketBox optimises your kitchen workflow.
Features & Functionality
Does RocketBox integrate with my POS system?
Yes! RocketBox works with most major POS systems and third-party delivery platforms like Deliveroo, Uber Eats, Just Eat and many more. If your POS isn't currently supported, our open API allows for seamless integration.
Can RocketBox handle orders from multiple channels?
Absolutely. RocketBox consolidates orders from all your channels - POS, online ordering, third-party delivery apps - so your team works from a single, centralised display.
How does the AI prioritise orders?
Our AI factors in order type (delivery vs pickup), prep times, driver arrival times or delays, and even kitchen workload to sort and sequence orders intelligently. This means faster service and less downtime for your staff.
Can I customise RocketBox to fit my restaurant’s needs?
Yes, RocketBox allows customisation for different kitchen stations, order types, and workflows. You can tailor it to match how your team operates best.
Setup & Pricing
How long does it take to set up RocketBox?
Most restaurants can be up and running in minutes once they have hardware in place. Our team provides full onboarding and support to ensure a smooth transition.
What are the pricing options?
We offer flexible pricing based on order volume, number of screens, and integrations. For full details, see our pricing page.
Do I need special hardware?
We will provide details of our supported hardware which can be purchased directly from RocketBox or our authorised distributors. This hardware setup ensures efficient, reliable operations for delivery-focused kitchens, with optional receipt printing for added flexibility.
Support & Troubleshooting
What if my kitchen staff aren’t tech-savvy?
No problem! RocketBox is designed to be simple and intuitive. Plus, we provide 24/7 support and training to get your team up to speed.
What happens if an order is missed or delayed?
RocketBox alerts your team when an order is at risk of being delayed, allowing them to prioritise accordingly. It also logs all orders so you can review and improve operations.
How do I get support if something goes wrong?
Our support team is available 24/7 via chat, phone, and email. We also provide a full video library and helpdesk for troubleshooting.
Getting Started
How do I sign up for RocketBox?
You can request a demo or sign up directly on our website. Our team will walk you through setup and help tailor RocketBox to your restaurant.
Have more questions? Contact us anytime - we’re happy to help!